FAQs
Welcome to the Prosperina FAQ Page!
We've compiled answers to some of the most frequently asked questions to assist you. If you can't find what you're looking for, please reach out to us at hello@prosperina.net.
General Questions
Q1: What is Prosperina?
A1: Prosperina is London's premier destination for innovative beauty products, offering a diverse range of high-quality brands and solutions since 2005. We distribute cutting-edge beauty products across the UK and Europe.
Q2: Where are you located?
A2: We are based in London, but we serve customers throughout the UK and Europe.
Product Information
Q3: Are all your products tested for quality?
A3: Yes, every product in our lineup undergoes meticulous testing to ensure it meets our high standards of quality and safety.
Q4: Which brands do you carry?
A4: We offer products from renowned brands such as Medix 5.5, Mark Traynor, Lobe Wonder, Koji White, Fulford Face Lift Tapes and Kits, KeaBabies, Era Organics, Divine Derriere, Kitsch, and Up Circle Beauty.
Q5: Can I find organic products in your store?
A5: Yes, we feature organic skincare solutions from Era Organics.
Ordering and Shipping
Q6: How do I place an order?
A6: Simply browse our website, add your desired products to your cart, and proceed to checkout. For assistance, contact us at hello@prosperina.net.
Q7: What payment methods do you accept?
A7: We accept major credit cards, PayPal, and other secure payment options.
Q8: Do you offer international shipping?
A8: Currently, we ship within the UK and Europe. For specific shipping inquiries, please contact our customer service team.
Q9: How long will it take to receive my order?
A9: Delivery times vary depending on your location. Typically, orders within the UK arrive within 3-5 business days, while European deliveries may take 5-10 business days.
Returns and Exchanges
Q10: What is your return policy?
A10: We offer a 30-day return policy on most products, provided they are unused and in their original packaging. For more details, please visit our Returns Policy page.
Q11: How do I initiate a return or exchange?
A11: To initiate a return or exchange, contact our customer service team at hello@prosperina.net with your order details.
Account and Privacy
Q12: How do I create an account?
A12: You can create an account by clicking the 'Sign Up' button on our website and filling in the required information.
Q13: Is my personal information secure?
A13: Yes, we prioritize your privacy and use advanced security measures to protect your personal information. Please review our Privacy Policy for more details.
Contact Us
Q14: How can I contact Prosperina customer service?
A14: You can reach us via email at hello@prosperina.net. Our customer service team is ready to assist you with any questions or concerns.
Thank you for choosing Prosperina. We look forward to providing you with the best in beauty, health, and wellness!
The Prosperina Team